FAQ

Frequently Asked Questions

Everything you need to know before you order. Can't find your answer? Reach out — we reply fast.

What payment methods do you accept?

We accept secure card and bank payments through our checkout in Nigerian Naira (NGN). All transactions are encrypted end-to-end — we never see or store your card details.

How long does shipping take?

Orders are processed and dispatched within 48 hours of purchase confirmation. Delivery time varies by destination and is shown at checkout — we ship within Nigeria and to select international destinations. See our full Shipping Policy for details.

Can I track my order?

Yes — you'll receive a confirmation email with tracking information as soon as your order ships.

What is your return policy?

If you're not completely happy with your order, you can request a return or refund within 10–15 days of delivery, provided the item is unused and in its original packaging. Approved refunds are issued to your original payment method within 5–10 business days. Full details in our Refund Policy.

What if my item arrives damaged or wrong?

Contact us immediately with photos of the issue — we'll replace it or refund you at no extra cost, and in most cases you won't need to return the item.

Is my personal information safe?

Yes. Our store runs on Shopify's secure infrastructure with encrypted checkout, and we never share your data beyond what's needed to process and ship your order. See our Privacy Policy for full details.

Is Twin Titans Emporium a new store?

Yes — we're a newly launched store and proud of it. Every order matters to us, and we're committed to quality products, secure payments, and responsive support from day one. Shop with confidence — we're here to earn your trust with every order.